Overview

I led work to automate inquiries against social security and related government sources. The goal was simple: fewer manual lookups, consistent outputs, and less time lost chasing the same certificate across different places. That path later became how I think about product at ECORPA: start from what the operator needs, not from a brochure.

What mattered

• One place to ask instead of a tour of portals
• Answers teams could trust and reuse
• Less rework when an entity changed a screen or a rule

Outcome

Material reduction in manual consultation work for the teams using it. The lasting value was the operational learning, not a tech résumé.

Related reading

• The product problem is the portal hunt: the expensive part is the scavenger hunt across entities, not the single query.
• When the portal moves, what the product must absorb: when an entity changes a screen, the product (not the operator) should absorb the volatility.